Privacy Policy

Effective Date: February 9, 2026

 

Introduction

Permit Monster takes your privacy seriously. This Privacy Policy explains how and why we collect, store, use, and process information that can identify you (“personal data”). We may update this Policy from time to time and will indicate on the Website when changes have been made.

 

This Policy applies to the Permit Monster website and platform (the “Website”) and any related services we provide.

 

The Information We Collect

Information is collected from you when you:

• Register for an account

• Apply for or manage a parking permit

• Make a reservation or payment

• Contact us through forms or support channels

• Use certain features of the Website or platform

 

The information we collect is clearly identified on the page where it is collected (for example, registration forms, permit applications, payment screens, or contact forms).

This information may include:

• Name

• Email address

• Phone number

• Billing or mailing address

• Vehicle information (such as license plate or vehicle description)

• Permit, parking, or reservation details

• ​

In addition, we may collect your IP address and use cookies or similar technologies unless you configure your browser not to accept them.

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Why We Collect It

We collect information about you in order to:

• Provide, operate, and support the Permit Monster platform

• Process parking permits, reservations, and payments

• Personalize and improve your experience

• Assist you in using the Website and Services

• Communicate with you regarding your account or transactions

• Improve the Website and platform generally

• ​

Where permitted by law, we may also use your information to send you service-related updates or information about related products or services. You may opt out of non-essential communications at any time.

​

Who We Disclose It To

We will only disclose personal information about you (as opposed to aggregated or anonymized data) in the following circumstances:

• To third-party service providers who help us deliver the Services you request (such as hosting providers, payment processors, analytics providers, or customer support tools)

• To parking operators, property owners, municipalities, or organizations associated with the permit or reservation you are using

• With your prior consent

 

We do not sell personal information.

 

In certain circumstances, we may disclose information about you if:

• You breach this Privacy Policy or our Terms and Conditions

• Disclosure is required by law, regulation, court order, or governmental authority

• Disclosure is necessary to protect our rights, property, safety, or those of our users or partners

 

Where necessary, information may be processed or stored outside your country of residence in order to perform the Services you request.

 

SMS and Mobile Messaging Privacy

If you provide your mobile phone number and opt in to receive SMS or MMS messages from Permit Monster, we will use your number only for purposes related to our Services, such as account notifications, permit updates, or support communications.

We do not sell, share, rent, or trade mobile phone numbers or SMS opt-in data with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers who help us deliver messages, and only for that purpose.

 

Data Protection and Compliance

Permit Monster takes the protection of personal information seriously and is committed to complying with applicable data protection laws and regulations, including where applicable:

• GDPR

• CCPA / CPRA

• LGPD

• POPI and similar privacy frameworks

 

We process personal data in line with applicable legal bases, including consent, contractual necessity, legal obligations, and legitimate business interests.

 

Security

Keeping your information secure is important to us. We use commercially reasonable technical and organizational measures, including encryption where appropriate, to protect personal data.

​

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security, and you provide information at your own risk.

 

Accessing and Updating Your Personal Information

You may request:

• A copy of the personal information we hold about you

• Correction of inaccurate or incomplete information

• Deletion of your personal information, subject to legal or contractual obligations

Requests can be made by contacting us at:
privacy@permitmonster.com

 

Questions or Complaints

If you have any questions, concerns, or complaints relating to this Privacy Policy or our use of personal information, please contact us at:

Permit Monster
Email: privacy@permitmonster.com

 

We will endeavor to respond promptly.

 

Privacy Policy

Last Updated: February 9, 2026

 

We are committed to respecting your privacy and protecting your personal data. This Privacy and Cookie Policy (“Policy”) applies to all personal data processed by Permit Monster (“we,” “us,” or “our”).

 

This Policy applies to personal data we collect from you, or that you provide to us, through or in connection with our Website at www.permitmonster.com.

 

Where we determine the purpose and means of processing personal data, we act as the “data controller.”

Your access to and use of the Website is conditional upon your acceptance of this Policy. If you do not agree, you should not use the Website.

 

How We Collect and Use Your Personal Data

Website Enquiries and Support

 

Data Collected

• Name

• Email address

• Phone number

• Organization name (if applicable)

• Any information you choose to provide

 

How We Use It
We process enquiries to respond to requests, provide information about our Services, and take steps toward entering into agreements where requested.

 

Third-Party Recipients
May include hosting providers, customer support tools, and communications platforms.

 

Website Analytics and Usage Information

Data Collected Automatically

• Anonymized IP address

• Browser type and version

• Device and operating system

• Pages visited and interactions

• Time zone and general location

 

How We Use It
We use this information to understand how visitors use our Website, compile aggregated statistics, and improve performance and usability.

 

Users of Our Products and Services

When you use Permit Monster on behalf of an organization (such as a parking operator, employer, municipality, or property owner), that organization may act as the data controller for certain personal data processed through the platform.

 

Data May Include

• Name

• Email address

• Phone number

• Vehicle and permit information

• Usage and interaction data

• ​

We process this data to fulfill contractual obligations and provide platform functionality.

 

Disclosure of Personal Data

We share personal data only as described in this Policy, including with:

• Service providers and subcontractors acting on our instructions

• Legal and regulatory authorities, where required

• Potential acquirers or investors in the event of a merger or acquisition

• Parties necessary to enforce agreements or protect rights and safety

 

All third-party service providers must implement appropriate security measures.

 

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, to resolve disputes, and to enforce agreements.

 

International Data Transfers

When personal data is transferred internationally, appropriate safeguards are in place to ensure compliance with applicable data protection laws.

 

Children

The Website is not intended for use by children under the age of 13. We do not knowingly collect personal data from children.

 

Changes to This Policy

We may update this Policy from time to time. Changes will be posted on this page, and where appropriate, we may notify you by email or through the platform.

 

Cookie Policy

We use cookies and similar technologies to enable Website functionality, analyze usage, and improve performance.

 

Analytics Cookies

Used to understand how visitors interact with the Website and to compile reports.

 

Third-Party Cookies

Some cookies may be set by third-party providers that support our Services.

 

You can manage cookie settings through your browser or device preferences. Disabling cookies may affect Website functionality.

 

Contact

All questions or requests relating to this Policy should be directed to:
privacy@permitmonster.com